COVID- 19 UPDATE: March 1, 2022 - Onward

Starting March 1st, masks will be optional at Onsight Rock Gym. We are basing our decision on rapidly declining COVID-19 cases, stabilizing hospitalization rates, and free accessible vaccines and boosters. While we are now mask optional, we ask that you please continue to help keep our community safe and healthy by staying home when sick!

COVID- 19 UPDATE: August 20, 2021 - Onward

Following the latest CDC Guidelines we are re-implementing masks for anyone on the ground regardless of vaccination status. Masks are not required while climbing and while eating and drinking in the facility.

covid-19 Update: June 01, 2021 - Onward

Since the latest CDC announcement, we have taken into consideration the next step for Onsight in regards to our COVID policies.

Starting June 01, 2021 we have decided to make masks optional for everyone that has been fully vaccinated (this is 2+ weeks after your final shot). For anyone 3+ who is not fully vaccinated, masks are still recommended in the building.

We will also be lifting the gym capacity limit, reservation system and you no longer have to check out after your climbing session.

We will not be checking for vaccine cards but rather relying on the integrity of the community to do the right thing. We appreciate everyone's support this past year as we navigated new and uncertain times. We're looking forward to being able to get together this next year and send some climbs.

covid-19 Update: May 01, 2021 - Onward

Hello Onsighters!

 As of May 01, 2021 we will be adjusting our COVID Mask Policy. These updates take into consideration the Tennessee Government recommendations and the CDC recommendations. We will continue to require masks while on the ground, but have made adjustments for while you are climbing. Please review the updates below before coming in to climb.

 UPDATED:

·         Masks are REQUIRED at all times while on the ground and near other people. For example, belaying, waiting in the bouldering area, waiting to climb, supervising children, stretching, classes (yoga, strength), etc.

·         Masks may be taken down once on the wall.

·         You may briefly remove your mask to eat or drink inside the facility, however, we ask that you quickly replace it afterwards. Tables will still be available outside for those that wish to eat and drink outside.

CONTINUED:

·         Reservations are still REQUIRED for NON members.

·         Limited capacity is still in place.

·         Staff will continue to wear masks.

Please keep in mind that not everyone has been vaccinated or has the ability to, so your cooperation and support to help protect our fellow climbers is much appreciated. We will re-evaluate these current measures on June 01, 2021.

 

Thanks so much,

 

Onsight Rock Gym.

July 1ST and onward

Onsight Rock Gym Community

Onsight Rock Gym Community: Thank you for practicing and following the policies laid out in Phase 2. As we move into July, Knox County has decided that the county will follow the guidelines laid out by the Tennessee Governor. This means we will be under the requirements of the Tennessee Pledge. Please review our new policies for July and onward. As always we will be making adjustments as needed or as we see fit for the safety of our members and employees.

POLICIES starting July 01:

Face masks are required while in the facility for anyone over the age of 2.

• Starting Wednesday, July 1, 2020 we will be going back to our normal hours before COVID -19:

Monday – Friday 11:00 a.m. – 10:00 p.m.

Saturday 10:00 a.m. – 8:00 p.m.

Sunday 10:00 a.m. – 6:00 p.m.

MEMBERS ONLY HOURS: Tuesday / Thursday 8:00 a.m – 11:00 a.m.  

• We have discontinued Early Bird, College Night, Ladies Night, and Date Night discounted day passes for the time being.

• Everyone must check- out with the front desk prior to leaving the facility

• We will continue to limit our capacity in the gym and increase as able.

• Reservations for 2 hour climbing slots are still required – we have adjusted the time slots to start on a 30 min intervals. For example, you can now register for a 9:00 a.m. – 11:00 a.m. slot OR a 9:30 a.m. – 11:30 a.m. slot.  Please try to make advance reservations whenever possible as we have been hitting maximum capacity during peak hours and walk-in spots may NOT be available.

• Parents are required to accompany minors (12 & under) and will count toward total occupancy.

• Youth Programs will resume starting July 06 – Mini Crushers, Junior Crushers, Crushers, Homeschool Academy, Climbing Academy, Team Onsight

• All who enter must be symptom / fever free and will be asked to complete a set of screening questions prior to climbing. 

• All must wash hands upon entering the facility. We encourage everyone to continue to practice good hygiene.

• Please continue to follow social distancing guidelines: 

Please respect others and do not climb on top ropes, auto belays, lead routes, or boulder problems within a 6 foot radius of other climbers who are not your partner(s).

Please respect other 6 foot measures made around the facility such as cubby use, front desk, and upstairs training areas.

We recommend keeping to one climbing partner per day or try to climb with fellow household members.

covid-19 Update: May 26, 2020

reopening plan - phase 2 (may 29 - June 30)

Onsight Rock Gym Community

Thank you for support in our reopening during Phase 1.  As we move forward, we will continue to practice a phased reopening of our facility during the summer months. Phase 2 will last until June 30, 2020. After that time period we will reevaluate and make adjustments as needed. If you have any questions please reach out to info@onsightrockgym.com

Policies for Phase 2:

Starting Friday, May 29, 2020 we will be extending our opening to the general public as well as members and punch cards users. No Early Bird, College Night, Ladies Night or Date Night day pass specials will be available.

 Face masks are still required for anyone in the building including while you are climbing.

 Our hours of operation will be extended to allow for the spreading out of customers and will be as follows: 

Monday - Friday: 8 AM - 10 PM 

Saturday: 10 AM - 8 PM

Sunday: 10 AM - 6 PM 

 We will continue to have a limited capacity of 55 people in the gym at one time.

 Reservations for 2 hour time slots will be required and can be made over the phone or through our website.

 If the 55 slots have not be reserved we will accept member walks-ins, however, during peak hours we suggest reserving a spot or calling ahead to check on capacity.

 Parents are required to accompany minors (12 & under) and will count toward total occupancy.

Adult Program classes (Intro to Climbing, Technique & Lead Classes) will begin in June.

All who enter must be symptom / fever free and will be asked to complete a set of screening questions prior to climbing. 

All must wash hands upon entering the facility. We encourage everyone to continue to practice good hygiene.

Continued social distancing: 

Please respect others and do not climb on top ropes, autobelays, lead routes, or boulder problems within a 6 foot radius of other climbers who are not your partner.

 Please respect other 6 foot measures made around the facility such as cubby use, front desk, and upstairs training areas.

 We recommend keeping to one climbing partner per day or try to climb with fellow household members.

 There will be no Youth Programs through June 30. (Mini Crushers, Junior Crushers, Crushers , Team Onsight, Homeschool Club or Climbing Academies). However, your youth membership is still active as a full gym membership. We will look to resume youth programs starting July 01, 2020.

 Summer Camp has been cancelled for the Summer of 2020. If you were enrolled in camp you should have received a separate email and notice of a full refund. 

covid-19 Update: April 28, 2020

reopening plan - phase 1 (may 1 -28)

Onsight Rock Gym Community - 

We want to thank you for your support during the COVID Crisis and during our time of closure. On Monday, April 27, Knox County and Knox City Mayors released their Phased Reopening Plan for businesses throughout the Knoxville area.  

Starting Friday, May 01, 2020, Onsight Rock Gym will begin a phased reopening plan in conjunction with the Knoxville Phase 1 requirements. We will be operating under the specific guidelines provided to us through this plan. We ask that everyone please review the specific guidelines below prior to coming to climb. As a climbing community we are asking for your support and cooperation with these guidelines. We want to continue to support the success of Knoxville’s reopening as well as be leaders for other climbing gyms attempting to open across the country. 

Onsight Rock Gym will also be continuing its part through increased sanitation in high level areas every 2 hours, specific staff COVID policies and requirements, and continued route resetting.

We appreciate your support during this time and look forward to having you back climbing with us soon! 

If anyone has any questions, please contact us at info@onsightrockgym.com 

COVID 19 - Member Policies: Phase 1 (May 01 - 28)

• Onsight Rock Gym will be members and punch card users only through Phase 1 (as of now May 01 - 28) 

  • Members are anyone with a prepaid (annual or monthly), EFT, youth program membership, or punchcard. 

  • Members will not be allowed to use guest passes during Phase 1. 

  • Strength & Mobility and Yoga are cancelled during Phase 1. 

  • Additional Adult Program classes are to be determined and class sizes may be limited.

• Our hours of operation will be extended to allow for the spreading out of customers and will be as follows: 

  • Monday - Friday: 8 AM - 10 PM 

  • Saturday: 10 AM - 8 PM

  • Sunday: 10 AM - 6 PM 

• We will have a limited capacity of 55 members in the gym at one time 

  • Reservations for 2 hour time slots can be made through our website or by calling. 

  • If the 50 slots have not been reserved, we will accept member walk-ins. During peak hours, we suggest reserving or calling to check on availability before you come in.

  • Parents are required to accompany minors (12 & under) and they will count towards the total occupancy. 

• Face Masks are REQUIRED for anyone in the building, including while you are climbing. If you cannot or refuse to climb in a mask you will not be allowed to climb in the facility. 

  • No one will be allowed to enter the facility without a face mask, including Onsight Staff, delivery drivers, etc.

  • Onsight Rock Gym will have cloth masks available for purchase if needed.

  • Face masks must cover nose & mouth - please see the CDC Guidelines for more information. 
     

• All who enter must be symptom / fever free and will be asked to complete a set of screening questions prior to climbing.  
   

• All must wash hands upon entering the facility. We encourage everyone to continue to practice good hygiene. 
   

• Continued social distancing:  

  • Please respect others and do not climb on top ropes, autobelays, lead routes, or boulder problems within a 6 foot radius of other climbers who are not your partner. 

  • Please respect other 6 foot measures made around the facility such as cubby use, front desk, and upstairs training areas.
     

• We recommend keeping to one climbing partner per day or try to climb with fellow household members. 
   

• There will be no Youth Programs through Phase 1 (Mini Crushers, Junior Crushers, Crushers , Team Onsight, Climbing Academies, or Summer Camp). However, your youth membership is still active as a full gym membership.
   

• Anyone who chooses not to respect and follow these policies may be asked to leave the facility.

  If you need to make changes to your membership, please do so through www.onsightrockgym.com/mymembership

Billing Questions: 

EFT Members: Will be billed on May 01, 2020 as usual unless you have completed a specific membership change request found at www.onsightrockgym.com/mymembership

Frozen Members: Anyone who wishes to remain frozen starting May 01 will be charged the $8.00 freeze fee like normal. To unfreeze your membership before May 01 please fill out a membership change request online - or we can unfreeze on your first day back to the gym. 

Prepaid Members: Will be charged a freeze fee of $8 per month if you choose to remain frozen past May 01, 2020. 

Youth Program Members: we have reduced your membership from a club rate to a youth rate. Please refer to the specific youth programs email sent out. If you have any questions please email programs@onsightrockgym.com

COVID-19 TEmporary closure

Update: April 14, 2020

Onsight Community, ⁣
⁣
As we continued to watch and closely monitor the COVID 19 crisis we were hopeful in having an April 15 re-open date. However, due to the extension of Governor Bill Lee’s Executive Order our tentative reopen has again been pushed back. At this point in time the earliest we can anticipate opening is May 01, 2020 when the Stay at Home Order ends. We will continue to monitor any potential changes made by the government in the coming time.⁣
⁣
In the meantime, continue to follow our social media & website for updates. We appreciate everyone’s overwhelming love and support during this difficult time. We love this community and miss seeing everyone at the gym on a daily basis. We hope everyone is staying healthy, safe & strong and hopefully we will see you soon. ⁣ ♥️
⁣
**If anyone needs to make changes to their membership please visit www.onsightrockgym.com/mymembership. Have questions please email info@onsightrockgym.com

Update: March 31, 2020

Onsight Family & Members, 

We have been closely monitoring the COVID 19 crisis in the past few weeks. We were set to reopen April 07 but due to Governor Bill Lee’s new Executive Order 22 our tentative reopen date has been pushed back to April 15 at the earliest. We will continue to monitor any executive orders placed by the government in the following weeks. 

Beginning, April 01, 2020 , normal billing will take place for all active memberships in an attempt to continue to fund staff payroll and operational costs such as rent, utilities, etc. for as long as we can. If you are financially able to, we ask that you please keep your membership active through our closure. For those that can, this is the most important way you can support our community and staff during this time. When this is over we want to be able to bring you back into the gym as soon as we can.

We realize though this may not be feasible for everyone, if you need to make changes to your membership, please visit www. onsightrockgym.com/mymembership 

All memberships will remain active unless a member requests a change. If you have already frozen your membership - you will not be charged freeze dues until May 01. 

If you are enrolled in our Youth Programs please keep a lookout in your email for content to keep your climbers active and healthy while at home. We will be sending out virtual programs based on a child’s level & club in the coming days.

We appreciate everyone’s love and support during this difficult time. We love this community and can’t wait to be reunited again. We hope everyone is staying safe, healthy and strong.  If anyone has any additional questions please reach out via email at info@onsightrockgym.com

Onsight Rock Gym Management Team

Update: March 23, 2020

Due to Tennessee Governor Bill Lee Executive Order 17 , Onsight Rock Gym will have a tentative reopen date of Tuesday, April 07, 2020. Please continue to follow our social media, newsletters, and website updates as we monitor COVID-19 and its development within Knoxville, TN.

Wednesday | March 18, 2020

Dear Friends,

In an effort to do our part in protecting our community, we have made the extremely difficult decision to temporarily close Onsight Rock Gym, effective on Wednesday, March 18th at 5:00 PM EST through the remainder of the month. While we are not aware of any of our staff or customers testing positive for COVID-19, we are making a proactive decision to prevent any further community spread. 

As you know, we are a small, local, family owned and operated business. Climbing plays as much of an integral role in our lives as it does in yours. We understand the magnitude of this decision and realize that there will continue to be many unanswered questions in the coming weeks. Please be patient with us as we do our very best to figure out how to handle all of these elements during this challenging time. 

With each day that passes, our resources will continue to be drained. We are committed to supporting our staff to the best of our ability, as well as managing expenses responsibly to keep our business sustainable for as long as possible. We can’t do it without you! Any support and assistance you are able to provide us by not cancelling or freezing your membership during this time is something we will forever be grateful for. If you would like to help support us in other ways or if you need to make any changes to your membership, you may do so below.

You have helped us create a family-like community here in Knoxville in which we all can be proud of. Thank you from the bottom of our hearts for all the love and support you have poured into Onsight over the years. We are devastated by what is currently happening in our world but we know that this too shall pass. Although our physical spaces are not currently available, we are still united in community and our shared passion for the sport. Together we will get through this and come back even stronger than before. 

Thank you from the bottom of our hearts, for everything. Take care of yourselves and your loved ones. We will keep you updated as much as possible. Please feel free to reach out to us at info@onsightrockygm.com if you have any questions at all. 

Sincerely,

Christian and Yoli

MEMBERS:

We ask those of you who are financially able to please help support us through this difficult time and keep your membership active. However, we understand that sometimes freezing or cancelling your membership may be necessary.

FREEZE OR CANCEL YOUR MEMBERSHIP: We are sad to see you go and look forward to seeing you back soon!

SUPPORT US:

Any support you are able to provide is appreciated and will not be forgotten.

PURCHASE A GIFT CARD: Your gift card purchase never expires and allows you the flexibility of many purchase options when we reopen!

PURCHASE A 10-VISIT PUNCH PASS: Secure your punch pass now with no expiration date and come in to climb when we open back up.

PURCHASE A MEMBERSHIP: Help keep the community strong by becoming a part of it.